Question 1

How long is a visit?

Accepted Answer

Appointment and visit slots on your schedule default to 15 minutes per patient, however, should more time be needed, providers can extend the visit length while the visit is occurring or at the end of the visit.

Question 2

How long is a visit?

Accepted Answer

Appointment and visit slots on your schedule default to 15 minutes per patient, however, should more time be needed, providers can extend the visit length while the visit is occurring or at the end of the visit.

Question 3

How long is a visit?

Accepted Answer

Appointment and visit slots on your schedule default to 15 minutes per patient, however, should more time be needed, providers can extend the visit length while the visit is occurring or at the end of the visit.

Question 4

Does Illuminate work with individuals, group practices, and larger systems?"

Accepted Answer

The Illuminate Health App is designed to connect patients with providers. Whether you are a physician operating a private practice who wants to give your patients increased peace of mind, a group practice who wants to see more patients, or a hospital system that wants to offer comprehensive patient support, we've got you covered.

Question 5

Does Illuminate work with individuals, group practices, and larger systems?"

Accepted Answer

The Illuminate Health App is designed to connect patients with providers. Whether you are a physician operating a private practice who wants to give your patients increased peace of mind, a group practice who wants to see more patients, or a hospital system that wants to offer comprehensive patient support, we've got you covered.

Question 6

Does Illuminate work with individuals, group practices, and larger systems?"

Accepted Answer

The Illuminate Health App is designed to connect patients with providers. Whether you are a physician operating a private practice who wants to give your patients increased peace of mind, a group practice who wants to see more patients, or a hospital system that wants to offer comprehensive patient support, we've got you covered.

Question 7

How does it protect my patients and my own data?

Accepted Answer

We recognize that above all else, security is paramount. We use industrial HIPAA-compliant servers with content protection secured using end-to-end 256 Advanced Encryption Standard (AES) protocol. Access to information is granted via a one-time key from a patient to provider when a visit is scheduled. We perform regular and randomized audits to ensure data integrity. Finally, if you or your patient lose your device, we can remotely wipe the records from your device. If you need urgent support with that, please contact us here.(javascript:void(0))

Question 8

How does it protect my patients and my own data?

Accepted Answer

We recognize that above all else, security is paramount. We use industrial HIPAA-compliant servers with content protection secured using end-to-end 256 Advanced Encryption Standard (AES) protocol. Access to information is granted via a one-time key from a patient to provider when a visit is scheduled. We perform regular and randomized audits to ensure data integrity. Finally, if you or your patient lose your device, we can remotely wipe the records from your device. If you need urgent support with that, please contact us here.(javascript:void(0))

Question 9

How does it protect my patients and my own data?

Accepted Answer

We recognize that above all else, security is paramount. We use industrial HIPAA-compliant servers with content protection secured using end-to-end 256 Advanced Encryption Standard (AES) protocol. Access to information is granted via a one-time key from a patient to provider when a visit is scheduled. We perform regular and randomized audits to ensure data integrity. Finally, if you or your patient lose your device, we can remotely wipe the records from your device. If you need urgent support with that, please contact us here.(javascript:void(0))

Question 10

Is it free to use?

Accepted Answer

Yes. Providers are compensated based on the number of visits they complete. If providers wish to activate the in-person scheduling benefit to enhance their patient experience satisfaction, they may do so for a small fee, which can be deducted from their completed visit payments.

Question 11

Is it free to use?

Accepted Answer

Yes. Providers are compensated based on the number of visits they complete. If providers wish to activate the in-person scheduling benefit to enhance their patient experience satisfaction, they may do so for a small fee, which can be deducted from their completed visit payments.

Question 12

Is it free to use?

Accepted Answer

Yes. Providers are compensated based on the number of visits they complete. If providers wish to activate the in-person scheduling benefit to enhance their patient experience satisfaction, they may do so for a small fee, which can be deducted from their completed visit payments.

Question 13

How do I get my patients on board?

Accepted Answer

After downloading the application and registering yourself on the app, we suggest directly recommending patients to the app on the Apple App Store or Google Play Store. After downloading the application, patients can search for you directly and you can immediately start providing care to them.

Question 14

How do I get my patients on board?

Accepted Answer

After downloading the application and registering yourself on the app, we suggest directly recommending patients to the app on the Apple App Store or Google Play Store. After downloading the application, patients can search for you directly and you can immediately start providing care to them.

Question 15

How do I get my patients on board?

Accepted Answer

After downloading the application and registering yourself on the app, we suggest directly recommending patients to the app on the Apple App Store or Google Play Store. After downloading the application, patients can search for you directly and you can immediately start providing care to them.

Question 16

Is it free for my patients?

Accepted Answer

Yes. Get in contact with us here if you need to establish special rates for specific patient needs.

Question 17

Is it free for my patients?

Accepted Answer

Yes. Get in contact with us here if you need to establish special rates for specific patient needs.

Question 18

Is it free for my patients?

Accepted Answer

Yes. Get in contact with us here if you need to establish special rates for specific patient needs.

Question 19

What do I need to start a video visit?

Accepted Answer

The Illuminate Health app is compatible with both Apple iOS and Android mobile devices equipped with a front-facing camera and the latest version of the app.

Question 20

What do I need to start a video visit?

Accepted Answer

The Illuminate Health app is compatible with both Apple iOS and Android mobile devices equipped with a front-facing camera and the latest version of the app.

Question 21

What do I need to start a video visit?

Accepted Answer

The Illuminate Health app is compatible with both Apple iOS and Android mobile devices equipped with a front-facing camera and the latest version of the app.

Question 22

How will patients find me?

Accepted Answer

Patients seeking medical care will access Illuminate providers by registering as a patient on the Illuminate Health App. Once their account profile and payment are confirmed, patients can either schedule an appointment with a specific provider/service, request an on-demand visit where they will see the next available provider, or make an appointment for an in-person visit with a provider.

Question 23

How will patients find me?

Accepted Answer

Patients seeking medical care will access Illuminate providers by registering as a patient on the Illuminate Health App. Once their account profile and payment are confirmed, patients can either schedule an appointment with a specific provider/service, request an on-demand visit where they will see the next available provider, or make an appointment for an in-person visit with a provider.

Question 24

How will patients find me?

Accepted Answer

Patients seeking medical care will access Illuminate providers by registering as a patient on the Illuminate Health App. Once their account profile and payment are confirmed, patients can either schedule an appointment with a specific provider/service, request an on-demand visit where they will see the next available provider, or make an appointment for an in-person visit with a provider.

Question 25

Where should I host a video appointment?

Accepted Answer

A video appointment can be conducted from any location that is private, secure and free of distractions. Treat a video appointment as though you are going to see the patient in-person. Consider patient privacy when choosing a location to conduct your visits. For these reasons, Illuminate recommends conducting appointments in front of a blank wall in a well-lit room with the door closed.

Question 26

Where should I host a video appointment?

Accepted Answer

A video appointment can be conducted from any location that is private, secure and free of distractions. Treat a video appointment as though you are going to see the patient in-person. Consider patient privacy when choosing a location to conduct your visits. For these reasons, Illuminate recommends conducting appointments in front of a blank wall in a well-lit room with the door closed.

Question 27

Where should I host a video appointment?

Accepted Answer

A video appointment can be conducted from any location that is private, secure and free of distractions. Treat a video appointment as though you are going to see the patient in-person. Consider patient privacy when choosing a location to conduct your visits. For these reasons, Illuminate recommends conducting appointments in front of a blank wall in a well-lit room with the door closed.

Question 28

What type of training do you offer?

Accepted Answer

Training on how to perform basic tasks essential to a visit and how to navigate the app will be provided to all providers after their profile has been reviewed and approved.

Question 29

What type of training do you offer?

Accepted Answer

Training on how to perform basic tasks essential to a visit and how to navigate the app will be provided to all providers after their profile has been reviewed and approved.

Question 30

What type of training do you offer?

Accepted Answer

Training on how to perform basic tasks essential to a visit and how to navigate the app will be provided to all providers after their profile has been reviewed and approved.

Question 31

What cases do physicians treat with the Illuminate Health App?

Accepted Answer

Patients use the Illuminate Health App for various conditions, the most common including:
- Acute bronchitis
- Upper respiratory tract infection
- Urinary tract infection
- Sinusitis
- Rhinitis
- Conjunctivitis
- Pharyngitis
- Influenza-like illnesses
- Fever
- Exacerbation of chronic conditions (asthma, diabetes, blood pressure)

Question 32

What cases do physicians treat with the Illuminate Health App?

Accepted Answer

Patients use the Illuminate Health App for various conditions, the most common including:
- Acute bronchitis
- Upper respiratory tract infection
- Urinary tract infection
- Sinusitis
- Rhinitis
- Conjunctivitis
- Pharyngitis
- Influenza-like illnesses
- Fever
- Exacerbation of chronic conditions (asthma, diabetes, blood pressure)

Question 33

What cases do physicians treat with the Illuminate Health App?

Accepted Answer

Patients use the Illuminate Health App for various conditions, the most common including:
- Acute bronchitis
- Upper respiratory tract infection
- Urinary tract infection
- Sinusitis
- Rhinitis
- Conjunctivitis
- Pharyngitis
- Influenza-like illnesses
- Fever
- Exacerbation of chronic conditions (asthma, diabetes, blood pressure)

Question 34

Do I need to be a technology expert?

Accepted Answer

The Illuminate Health App is designed in a way that makes it easy, intuitive and simple even for a beginner to start practicing with minimal training. Rest assured, if you require assistance while using the app, you can contact us directly from the application.

Question 35

Do I need to be a technology expert?

Accepted Answer

The Illuminate Health App is designed in a way that makes it easy, intuitive and simple even for a beginner to start practicing with minimal training. Rest assured, if you require assistance while using the app, you can contact us directly from the application.

Question 36

Do I need to be a technology expert?

Accepted Answer

The Illuminate Health App is designed in a way that makes it easy, intuitive and simple even for a beginner to start practicing with minimal training. Rest assured, if you require assistance while using the app, you can contact us directly from the application.

Question 37

How much will I get paid?

Accepted Answer

Based on your credentials, Illuminate providers will receive a competitive pay based on the number of visits they conduct and complete.

Question 38

How much will I get paid?

Accepted Answer

Based on your credentials, Illuminate providers will receive a competitive pay based on the number of visits they conduct and complete.

Question 39

How much will I get paid?

Accepted Answer

Based on your credentials, Illuminate providers will receive a competitive pay based on the number of visits they conduct and complete.

Question 40

How much time do I need to commit?

Accepted Answer

There is no minimum time commitment Illuminate is asking from providers. You work according to your own schedule, giving you the flexibility you need. Whether this is opening up appointments for scheduled visits or logging in to the app for on-demand visits, you’ll be able to practice when it’s most convenient for you.

Question 41

How much time do I need to commit?

Accepted Answer

There is no minimum time commitment Illuminate is asking from providers. You work according to your own schedule, giving you the flexibility you need. Whether this is opening up appointments for scheduled visits or logging in to the app for on-demand visits, you’ll be able to practice when it’s most convenient for you.

Question 42

How much time do I need to commit?

Accepted Answer

There is no minimum time commitment Illuminate is asking from providers. You work according to your own schedule, giving you the flexibility you need. Whether this is opening up appointments for scheduled visits or logging in to the app for on-demand visits, you’ll be able to practice when it’s most convenient for you.

Question 43

How do I prescribe?

Accepted Answer

Currently, providers will be able to prescribe by calling the patient’s preferred pharmacy at the end of the visit and giving a verbal prescription to the pharmacist. Full e-prescribing capabilities will be integrated with an update of the app this coming summer. Please keep in mind providers and patients must connect through a video visit prior to a prescription being made. Solely phone calls or messaging will not be sufficient for providers to prescribe medications.

Question 44

How do I prescribe?

Accepted Answer

Currently, providers will be able to prescribe by calling the patient’s preferred pharmacy at the end of the visit and giving a verbal prescription to the pharmacist. Full e-prescribing capabilities will be integrated with an update of the app this coming summer. Please keep in mind providers and patients must connect through a video visit prior to a prescription being made. Solely phone calls or messaging will not be sufficient for providers to prescribe medications.

Question 45

How do I prescribe?

Accepted Answer

Currently, providers will be able to prescribe by calling the patient’s preferred pharmacy at the end of the visit and giving a verbal prescription to the pharmacist. Full e-prescribing capabilities will be integrated with an update of the app this coming summer. Please keep in mind providers and patients must connect through a video visit prior to a prescription being made. Solely phone calls or messaging will not be sufficient for providers to prescribe medications.

Question 46

What can I prescribe?

Accepted Answer

After a video visit has concluded, providers will have the ability to prescribe appropriate medications for their patients. Unfortunately, the following medications cannot be prescribed through Illuminate at this time: controlled substances (narcotics, anxiety medications, ADHD medications), muscle relaxants, medications for erectile dysfunction, and any additional controlled medications specific to the state you are practicing in.

Question 47

What can I prescribe?

Accepted Answer

After a video visit has concluded, providers will have the ability to prescribe appropriate medications for their patients. Unfortunately, the following medications cannot be prescribed through Illuminate at this time: controlled substances (narcotics, anxiety medications, ADHD medications), muscle relaxants, medications for erectile dysfunction, and any additional controlled medications specific to the state you are practicing in.

Question 48

What can I prescribe?

Accepted Answer

After a video visit has concluded, providers will have the ability to prescribe appropriate medications for their patients. Unfortunately, the following medications cannot be prescribed through Illuminate at this time: controlled substances (narcotics, anxiety medications, ADHD medications), muscle relaxants, medications for erectile dysfunction, and any additional controlled medications specific to the state you are practicing in.

Question 49

How does documentation work with a video visit?

Accepted Answer

Prior to and during a visit, providers will be able to view notes made at previous visits to maintain continuity of care. When a visit has concluded, providers will be given the option to document the visits in the notes section. Previous notes and newly composed notes will be stored together in the patient’s profile.

Question 50

How does documentation work with a video visit?

Accepted Answer

Prior to and during a visit, providers will be able to view notes made at previous visits to maintain continuity of care. When a visit has concluded, providers will be given the option to document the visits in the notes section. Previous notes and newly composed notes will be stored together in the patient’s profile.

Question 51

How does documentation work with a video visit?

Question 52

What qualifications are required to apply?

Question 53

What qualifications are required to apply?

Question 54

What qualifications are required to apply?

Question 55

Does Illuminate Health cover my malpractice insurance for telehealth visits?

Question 56

Does Illuminate Health cover my malpractice insurance for telehealth visits?

Question 57

Does Illuminate Health cover my malpractice insurance for telehealth visits?

Question 58

How does my state licensure work when practicing through telehealth?

Question 59

How does my state licensure work when practicing through telehealth?

Question 60

How does my state licensure work when practicing through telehealth?

Question 61

How do I get started?

Question 62

How do I get started?

Question 63

How is my information protected?

Question 64

How do I get started?

Frequently Asked Questions

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