Frequently Asked Questions
Your questions, answered.
Prior to and during a visit, providers will be able to view notes made at previous visits to maintain continuity of care. When a visit has concluded, providers will be given the option to document the visits in the notes section. Previous notes and newly composed notes will be stored together in the patient’s profile.
Potential Illuminate physicians must satisfy all of the following requirements: hold at least one active state medical license in good standing, be currently board certified, have completed at least a one-year post-residency experience, and hold an active and unrestricted DEA license.
Potential Illuminate physicians must satisfy all of the following requirements: hold at least one active state medical license in good standing, be currently board certified, have completed at least a one-year post-residency experience, and hold an active and unrestricted DEA license.
Potential Illuminate physicians must satisfy all of the following requirements: hold at least one active state medical license in good standing, be currently board certified, have completed at least a one-year post-residency experience, and hold an active and unrestricted DEA license.
Illuminate does provide malpractice insurance to providers and can expect to learn more about it during the onboarding process.
Illuminate does provide malpractice insurance to providers and can expect to learn more about it during the onboarding process.
Illuminate does provide malpractice insurance to providers and can expect to learn more about it during the onboarding process.
Based on your licensure, you will only be able to connect with patients in states where you hold an active and unrestricted medical license.
Based on your licensure, you will only be able to connect with patients in states where you hold an active and unrestricted medical license.
Based on your licensure, you will only be able to connect with patients in states where you hold an active and unrestricted medical license.
To start using the Illuminate Health App for your practice, simply download the Illuminate Health App from the Apple App Store for Apple devices or Google Play for Android devices and register as a doctor on the login page. Complete and submit all of the information requested and someone from Illuminate will review your application right away. We will reach out to you if we need more information from you and update you on the status of your application.
To start using the Illuminate Health App for your practice, simply download the Illuminate Health App from the Apple App Store for Apple devices or Google Play for Android devices and register as a doctor on the login page. Complete and submit all of the information requested and someone from Illuminate will review your application right away. We will reach out to you if we need more information from you and update you on the status of your application.
We take privacy very seriously. Our servers are fully HIPAA compliant, with regulatory checks performed frequently. In addition, no personal information is ever stored on any mobile device except your own. If you choose to delete the app, you can be sure that your information will be permanently destroyed. If you lose your phone, we can remotely destroy all information from the app. Message us here if you need urgent help with a lost device. Healthcare providers are vetted to ensure that they abide by the highest standards of patient privacy as well.
To start using the Illuminate Health App for your practice, simply download the Illuminate Health App from the Apple App Store for Apple devices or Google Play for Android devices and register as a doctor on the login page. Complete and submit all of the information requested and someone from Illuminate will review your application right away. We will reach out to you if we need more information from you and update you on the status of your application.
When you download the Illuminate app, you can make an account in a few easy steps. The information you provide will help doctors understand more about your condition and any special health needs.
Yes! You can arrange appointments for your child and have a pediatrician see them - all over a video call. More than one child? No problem. You can be sure each one of them can get the appointment they need.
This information is required to process insurance claims, find nearby pharmacies, and connect you with doctors in your area.
Our providers are able to refill medications. During your visit, you can discuss your needs with your healthcare provider and they can let you know which medications can be refilled and discuss medication options with you.
Yes! You can choose to see the same healthcare professional again, or choose another one based on your needs. You have full control over your experience with Illuminate.
When you schedule an appointment on the Illuminate Health App, we set aside time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment please do so as soon as possible, and no later than 24 hours prior to your scheduled appointment. This helps us be respectful of other patients’ needs and enables us to give the appointment time to another patient. If you are unable to show up, cancel or reschedule an appointment within 24 hours before the start of the scheduled appointment, you may be charged up to the full cost of the appointment.
Please, let us know by clicking here. Alternatively, you can email us at team@getilluminate.com, we're happy to answer any questions you may have.
