FREQUENTLY ASKED QUESTIONS
Your questions, answered.
Do I need an account to use the app?
When you download the Illuminate app, you can make an account in a few easy steps. The information you provide will help doctors understand more about your condition and any special health needs.
Can my child get care?
Yes! You can arrange appointments for your child and have a pediatrician see them - all over a video call.
Why do I need to share my address?
This information is required to be able to process insurance claims, select a pharmacy nearby, and provide you with options to select a doctor who works nearby.
How is my information protected?
We take privacy very seriously. Our servers are fully HIPAA compliant, with regulatory checks performed frequently. In addition, no personal information is ever stored on any mobile device except your own. If you choose to delete the app, you can be sure that your information will be permanently destroyed. Healthcare providers are vetted to ensure that they abide by the highest standards of patient privacy as well.
Can I get my medications refilled?
Our providers are able to refill medications. During your visit, you can discuss your needs with your healthcare provider and they can let you know which medications can be refilled and discuss medication options with you.
Can I see the same doctor again?
Yes! You can choose to see the same healthcare professional again, or choose another one based on your needs. You have full control over your experience with Illuminate.
What if I have more questions?
Please, let us know by clicking here. Alternatively, you can email us at , we're happy to answer any questions you may have.